Customer Responsibilities

The customer is responsible to provide the following in relation to the use, operation and support of their point of sale system:

·         Knowledgeable users’ proficient enough to be called upon to assist in trouble shooting all software and hardware issues.

·         Connectivity access and information on connections via dial up or Broadband Internet Services. *Note, if using dial up a dedicated direct line must be available.

·         The customer must know or have available all user names and passwords for server and terminal logon access.

·         The customer must know where all equipment is located (ie server, terminals network connections, network switch etc.) and have access to the equipment.

·         Active antivirus software running with current virus definitions and routine system scans.

·         Computer Operating Systems must be up to date with all service packs and security updates.

·         Backup Process with routine verification.